Privacy Policy

1. Introduction

This Privacy Policy explains how KAHVECİ OTELCİLİK TURİZM TİCARET LİMİTED ŞİRKETİ ("Company", "Platform", "we", "us", or "our") collects, uses, processes, stores, protects, and shares personal data collected through the website www.cappadociaplatform.com and the mobile application. By accessing or using the Platform, all users ("User") acknowledge that they have read, understood, and accepted this Privacy Policy.

2. Legal Compliance

Personal data is processed in accordance with:

• Turkish Personal Data Protection Law (KVKK No. 6698)
• General Data Protection Regulation (GDPR)
• Relevant national and international data protection legislation

3. Personal Data We Collect

We may collect, store, and process the following categories of personal data:

4. Purpose of Processing Personal Data

Personal data may be processed for the following purposes:

• Providing, managing, and improving Platform services and reservations
• Processing payments, issuing invoices, managing refunds and financial operations
• Verifying supplier compliance and legal obligations
• Communicating with Users for support, confirmation, updates, or notifications
• Enhancing user experience and Platform performance
• Preventing fraud, security risks, and unlawful activities
• Fulfilling legal and regulatory obligations
• Marketing and promotional activities with explicit consent

5. Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interest
• Explicit consent

6. Sharing of Personal Data

Personal data may be shared only when necessary with:

• Service suppliers and booking partners
• Banks and authorized payment institutions
• Legal authorities where required by law
• Technology, hosting, security, and operational service providers

Personal data is never sold or rented to third parties.

7. Data Retention

Personal data is retained only for the period necessary to fulfill the purposes stated in this Policy or as required by law. After this period, personal data is securely deleted, destroyed, or anonymized.

8. Data Security

We implement administrative, technical, and physical security measures to prevent unauthorized access, loss, alteration, or misuse of personal data. However, no internet-based data transmission can be guaranteed to be 100% secure.

9. Cookies

The Platform uses cookies to enhance functionality, analyze usage, and improve user experience. Users may disable cookies via browser settings, although certain functions may not work correctly.

10. User Rights

Under KVKK and GDPR, Users have the following rights:

• Request access to their personal data
• Request correction or deletion of personal data
• Request limitation of processing or object to processing
• Withdraw consent at any time
• Request data portability
• File a complaint with the Data Protection Authority

Requests may be submitted via email to: info@cappadociaplatform.com

11. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Third-Party Websites

The Platform may contain links to external websites. The Company is not responsible for the privacy practices of third-party sites.

13. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Updates become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.

14. Contact Information

For any questions, requests, or complaints regarding this Privacy Policy, Users may contact: